FAQs

Everything you need to know about DogFender

1. Is the DogFender collar safe?

Yes, DogFender is extremely safe. It’s passed all its legal requirements.

2. Will my dog receive a static discharge?

No, definitely not. Why ? The DogFender collar is designed to give the static discharge outwards.

How the DogFender static charge is given (video)

3. How is the static charge delivered?

It’s delivered through the 44 contact studs spread over the length of the collar. Only when direct mouth contact is made with 2 or more contact studs a static discharge would be delivered directly and only into the aggressor’s mouth.

How the DogFender static charge is given (video)

4. Are there any long-term effects given to the attacking dog?

No. DogFender’s static charge is less than the static shock you can receive when touching a car door handle.

5. Why is DogFender so effective?

DogFender’s static discharge, although low in power, is delivered directly into the mouth of an attacking dog and has a potent effect. The mouth is the most sensitive part of any anatomy packed with receptors. These receptors have an extremely low tolerance to any changes, sending an unpleasant sensation straight to the brain. The brain would send signals to retreat immediately, regardless of how large, powerful, or aggressive the attacking dog is.
This is when owners can take advantage of a safe window to grab their dogs when both dogs have been separated.

6. How safe is DogFender in a family environment?

The DogFender collar has been designed to be left on at all times, as you would with a normal dog collar.
There are no manual buttons on the DogFender collar.
As a safety feature, you can only turn the collar on by using the remote control (smart key) in a swiping motion.

Swiping on and off (video)

7. Is DogFender legal to use in the UK?

Yes, Absolutely. DogFender is 100% legal to use in the UK and has passed all the legal requirements.

The Certifications we have obtained to bring DogFender to the market are:
UKCA, CE, FCC, IECE, RoHS, SA/NZS 3820

The UKCA marking is the conformity marking used for products being placed on the market in Great Britain (England, Scotland, and Wales).

Remote Battery Test certification carried out by Morlab - battery testing to ensure safety.

Remote control battery - Morelab - weights, power, ohms of the battery, charge, circuitry, is safe and compliant with UKCA approval, aeroplane safety, pressurises, hot and cold weather - certification passed and the company manufacturing the remote also have certification.

Both the collar and remote control have been tested to be 100% compliant.

8. How has DogFender been tested?

100s of local dog walkers, owners, and the dog-loving community in the vicinity of London, St Albans, and Hertfordshire to put DogFender to the test.
When speaking to these owners, a commonality was their desire for a product like DogFender to help them feel safer and less vulnerable when out and about due to observing increased levels of canine aggression.

Safety has always been the biggest driver with DogFender. All of our testers have relayed only positive feedback and still actively use their collars today, improving their outdoor canine experiences.

9. Is it true that, according to UK law, dogs are classified as property?

According to UK law, dogs are classed as property.

Should your property get attacked, you have a legal right to defend yourself and your property using reasonable force.

10. Are Dog Crimes Rising in the UK?

"Dog-on-dog attacks are rising – a concern", highlighted by CFBA. (Canine and Feline Behaviour Association).

As someone who experienced a sudden canine attack, I can't ignore the issue and am always with an eye open following such canine news. The thing about canine aggression episodes is that they can cause emotional distress to owners and trigger fear responses in dogs, potentially undoing years of training and good money spent.

Rising Dog Crimes

BBC Dog Attack News

Direct line insurance on Dog Attack Claims

Dangerous Dogs Act 

1. Is the DogFender collar rechargeable?

Yes, both the remote control and the DogFender collar are USB fast charging.

Charging DogFender collar and remote (video)

2. Is DogFender waterproof?

Yes, DogFender is IP68 tested.

Waterproof (video)

3. What are the water sensors and what do they do?

The water sensors are continuously monitoring your dog’s fur moisture levels.

If water moisture goes beyond a threshold, the water sensors will automatically put the DogFender collar into dormant mode (indicated by flashing amber LED lights).

This will prompt the owner to be more vigilant as the defence mode feature will not be available. Preventing the user from activating the defence mode is a safety feature.

Once your dog shakes off excess water from their fur coat, DogFender will automatically go back into standby mode and can be used as normal.

4. Are the night lights remote control operated?

Yes. DogFender is the world’s first practical dog collar with remote-controlled operated powerful ultra-bright LED night lights.

Night lights (video)

5. Can I use the night lights in dormant mode?

Yes, absolutely. DogFender has been designed so that you can use night lights in any mode and in any environment.

6. Why are there 3 defence levels?

The defence levels are to fend off all types of dog aggression: Small, Medium, and Large to Extra Large dogs.

Defence levels (video)

7. Does DogFender classify as Training Shock Collar?

No, DogFender is NOT a training Collar:
DogFender is a safety tool and can also be your furry friend's nocturnal buddy. The integrated powerful nightlights will help keep your furry friend visible and safe in badly lit environments.

8. What Professional Companies have tested DogFender?

MORLAB - Shenyang Morelab communications technology - Test product safety in line with market rules and regulations to bring products to the UK market.

PHOENIX TESTLAB - "Phoenix Test Lab is one of the most modern test laboratories in the world. Our testing technology, therefore, always delivers reliable test results".

FLEXIVERSA CROUP - Flexi Versa Group is a vertically integrated manufacturing company offering contract manufacturing solutions with capabilities spanning printed circuit board manufacturing, precision components services (die cut, RFI/EMI, thermal solutions, printing), polymer processing such as thermoplastic and thermoset injection moulding including elastomeric solutions, woodworking, wire harness manufacturing, and acoustics solutions.

1. How much does DogFender cost?

£84.95 inc VAT and Free UK mainland shipping

2. Is there a money back guarantee and what are my refund rights?

We are happy to provide a full refund within 14 days of purchase.
We will require proof of purchase, full original packaging and product must be in perfect condition.
All return postage costs to be paid by customer.

3. How long is the warranty?

Manufacturer’s warranty is 1 year.
Register within 14 days of purchase on the DogFender website.

4. Are there accessories?

Yes, DogFender is designing lots of exciting accessories.
The first of many accessories will be a wide selection of collar colours.

Share